Sample For Any Flower Products
Size:about 15x15"
Quantity:
Our Flower sample size is about 15x15". If you need to order, please note the SKU below the product title. （Samples can only be used as a reference for color and material.）
Welcome to our shipping and delivery page! We are excited to offer our customers fast and reliable worldwide shipping options.
we ship worldwide! Free shipping worldwide.
Order-to-Delivery time
Floral Products:
United States (53 out of 62 states)
- Expedited Express shipping (by air) : 8-19 days (except holidays)
- Standard shipping(by sea) : 30-55 days (except holidays)
Other countries
- Expedited Express shipping (by air) : 10-23 days (except holidays)
- Standard shipping(by sea) : 40-55 days (except holidays)
(Our flower products are made to order, The above time includes production time of 5-13 days)
Props:
- 7-12 working days (except holidays)
We strongly recommend that you allow sufficient time to ensure timely receipt of your product. If you are not sure whether it can be delivered before the event date, please contact us to check for you
Please make sure the shipping address is correct. The address cannot be changed after shipment.
Standard Shipping Countries:
- FOR MAJOR COUNTRIES AND REGIONS LISTED BELOW: United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Mexico,Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, United Arab Emirates ,Malaysia,Philippines,Singapore,South Korea,Thailand
Express Shipping Countries:
- FOR MAJOR COUNTRIES AND REGIONS LISTED BELOW: United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, Mexico, New Zealand, Norway, Switzerland, Brunei, Cambodia, Cyprus, Vatican City, Hong Kong SAR, Indonesia, Japan, Laos,Macao SAR, Saudi Arabia, Vietnam, Turkey, United Arab Emirates, Malaysia, Philippines, Singapore, South Korea,Thailand
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
Taxes&Duties
Customs procedures vary from country to country. For Europe, it's your responsibility to understand and adhere to the customs duties in your country or region beforehand. Should you encounter any issues, don't hesitate to reach out to us for assistance.
Order Tracking:
You will receive a tracking number once your order has been shipped. You can use this number to track your order on the delivery site or by contacting our customer service.
If you choose standard shipping, please note: Our standard shipping is usually done by sea, which means there may be delays in tracking updates. Further updates will be available once the package arrives in the destination country.
Rest assured, this is normal, and we will monitor the ship's status throughout the journey. If you want to check your package's progress, please feel free to contact us.
Customers of the services:
If you have any questions or concerns regarding shipping and delivery, please contact our customer service team. We will respond to you as soon as possible during business hours.
Contact
Email: support@roseytime.com
Email: support@roseytime.com
Thank you for choosing us for your online shopping. We look forward to delivering your order to you soon!
We are sorry to hear that you are unhappy with your purchase. We're here to help resolve any issues you may encounter.
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Order Cancellation (Before Shipment):
- You can cancel your order within 48 hours of placing it, and we will issue a 100% refund within 1-5 business days.
- For orders between 2 and 10 days, you can receive an 80% refund of the order amount. Please note that a 20% processing fee will be deducted as all our floral products are made to order.
- Custom products, which cannot be resold, are non-refundable after 48 hours from order placement.
- Order Cancellation (After Shipment/on the way): Unable to cancel
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After Receiving Your Order:
- If you encounter any quality issues, missing items, or package loss within 7 days of receiving your order, we take full responsibility. You can request a full refund, partial refund, or product replacement within this 7-day period.
- Unless the above, Due to the custom nature of our floral products, we do not accept returns or exchanges.
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Please note that we do not support any refunds or returns after shipment.
Email: support@roseytime.com
If you have any questions or concerns regarding charges incurred, precautions to be taken, or return procedures, please do not hesitate to contact our customer service.
Thank you for your trust and support for our business.
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