We are sorry to hear that you are unhappy with your purchase. We're here to help resolve any issues you may encounter.
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Order Cancellation (Before Shipment):
- You can cancel your order within 48 hours of placing it, and we will issue a 100% refund within 1-2 business days.
- For orders between 2 and 10 days, you can receive an 80% refund of the order amount. Please note that a 20% processing fee will be deducted as all our floral products are custom-made.
- Custom products, which cannot be resold, are non-refundable after 48 hours from order placement.
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After Receiving Your Order:
- If you encounter any quality issues, missing items, or package loss within 7 days of receiving your order, we take full responsibility. You can request a full refund, partial refund, or product replacement within this 7-day period.
- Due to the custom nature of our floral products, we do not accept returns or exchanges.
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Please note that we do not support any refunds or returns after shipment.
Email: support@roseytime.com
If you have any questions or concerns regarding charges incurred, precautions to be taken, or return procedures, please do not hesitate to contact our customer service.
Thank you for your trust and support for our business.