（Samples can only be used as a reference for color and material.）
🕒 Order to Delivery Time = Production Time + Shipping Time
🏭 Production Time (Most of our floral products are made to order):
7–15 days
📦 Shipping Time
🇺🇸 United States (53 out of 62 states)
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Expedited Express (Air): 5–12 days (excluding holidays)
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Standard Shipping (Sea): 25–40 days (excluding holidays)
🌍 Other Countries
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Expedited Express (Air): 10–20 days (excluding holidays)
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Standard Shipping (Sea): 30–50 days (excluding holidays)
We strongly recommend that you allow sufficient time to ensure timely receipt of your product. If you are not sure whether it can be delivered before the event date, please contact us to check for you
- FOR MAJOR COUNTRIES AND REGIONS LISTED BELOW: United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Mexico,Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, United Arab Emirates ,Malaysia,Philippines,Singapore,South Korea,Thailand
- FOR MAJOR COUNTRIES AND REGIONS LISTED BELOW: United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, Mexico, New Zealand, Norway, Switzerland, Brunei, Cambodia, Cyprus, Vatican City, Hong Kong SAR, Indonesia, Japan, Laos,Macao SAR, Saudi Arabia, Vietnam, Turkey, United Arab Emirates, Malaysia, Philippines, Singapore, South Korea,Thailand
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
Taxes&Duties
For customers in the United States, Canada, and Australia, we have prepaid the import duties and taxes in advance. You will not need to pay any additional fees. (Please note: sometimes, expedited air shipments may incur unexpected customs charges. If this happens, please kindly pay the fee, save the receipt or screenshot, and contact us—we will reimburse you after the delivery is completed.)
For customers in certain European countries, you are responsible for understanding and complying with your local customs regulations. If you have any questions or need assistance, please feel free to reach out—we’re always here to help.
Customers of the services:
Email: support@roseytime.com
Thank you for choosing us for your online shopping. We look forward to delivering your order to you soon!
We are sorry to hear that you are unhappy with your purchase. We're here to help resolve any issues you may encounter.
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Order Cancellation (Before Shipment):
- You can cancel your order within 48 hours of placing it, and we will issue a 100% refund within 1-5 business days.
- For orders between 2 and 10 days, you can receive an 80% refund of the order amount. Please note that a 20% processing fee will be deducted as all our floral products are made to order.
- Custom products, which cannot be resold, are non-refundable after 48 hours from order placement.
- Order Cancellation (After Shipment/on the way): Unable to cancel
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After Receiving Your Order:
- If you encounter any quality issues, missing items, or package loss within 7 days of receiving your order, we take full responsibility. You can request a full refund, partial refund, or product replacement within this 7-day period.
- Unless the above, Due to the custom nature of our floral products, we do not accept returns or exchanges.
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Please note that we do not support any refunds or returns after shipment.
Email: support@roseytime.com
If you have any questions or concerns regarding charges incurred, precautions to be taken, or return procedures, please do not hesitate to contact our customer service.
Thank you for your trust and support for our business.
Not finding exactly what you're looking for? Don't worry – we offer custom floral designs tailored to your vision. From flower walls and arches to centerpieces and aisle decor, we craft personalized designs for all types of events. Share your ideas with us, and we’ll turn them into beautiful floral creations!Contact Us