Roseytime
Customized Floral Products-Any size, style
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Whether you want to match the same series of floral products, or customize a different style of floral products, please contact us directly to let us know your requirements.
Shipping time
- Expedited Express shipping (by air) : 8-19 days (except holidays)
- Standard shipping(by sea) : 30-55 days (except holidays)
Other countries
- Expedited Express shipping (by air) : 10-23 days (except holidays)
- Standard shipping(by sea) : 40-55 days (except holidays)
(Our flower products are made to order, The above time includes production time of 5-13 days)
- 7-12 working days (except holidays)
We strongly recommend that you allow sufficient time to ensure timely receipt of your product. If you are not sure whether it can be delivered before the event date, please contact us to check for you
- FOR MAJOR COUNTRIES AND REGIONS LISTED BELOW: United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Mexico,Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, United Arab Emirates ,Malaysia,Philippines,Singapore,South Korea,Thailand
- FOR MAJOR COUNTRIES AND REGIONS LISTED BELOW: United States (53 out of 62 states), United Kingdom, Australia, Canada, Germany, France, Poland, Netherlands, Czech Republic, Belgium, Spain, Italy, Luxembourg, Denmark, Finland, Austria, Croatia, Slovakia, Slovenia, Sweden, Bulgaria, Monaco, Latvia, Lithuania, Estonia, Hungary, Portugal, Greece, Ireland, Romania, Mexico, New Zealand, Norway, Switzerland, Brunei, Cambodia, Cyprus, Vatican City, Hong Kong SAR, Indonesia, Japan, Laos,Macao SAR, Saudi Arabia, Vietnam, Turkey, United Arab Emirates, Malaysia, Philippines, Singapore, South Korea,Thailand
All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
Taxes&Duties
Customers of the services:
Email: support@roseytime.com
Thank you for choosing us for your online shopping. We look forward to delivering your order to you soon!
We are sorry to hear that you are unhappy with your purchase. We're here to help resolve any issues you may encounter.
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Order Cancellation (Before Shipment):
- You can cancel your order within 48 hours of placing it, and we will issue a 100% refund within 1-5 business days.
- For orders between 2 and 10 days, you can receive an 80% refund of the order amount. Please note that a 20% processing fee will be deducted as all our floral products are made to order.
- Custom products, which cannot be resold, are non-refundable after 48 hours from order placement.
- Order Cancellation (After Shipment/on the way): Unable to cancel
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After Receiving Your Order:
- If you encounter any quality issues, missing items, or package loss within 7 days of receiving your order, we take full responsibility. You can request a full refund, partial refund, or product replacement within this 7-day period.
- Unless the above, Due to the custom nature of our floral products, we do not accept returns or exchanges.
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Please note that we do not support any refunds or returns after shipment.
Email: support@roseytime.com
If you have any questions or concerns regarding charges incurred, precautions to be taken, or return procedures, please do not hesitate to contact our customer service.
Thank you for your trust and support for our business.